Use cases

From customer service to clinical diagnostics, see how organizations across every industry put Serenity* Star to work. Filter by industry or by what the AI does to find the scenario closest to yours.

Industry
What it does

36 use cases

Decision support

Clinical reasoning assessment

Specialised agents analyse in real time how medical students reason through cases and give personalised feedback, scaling expert supervision to 15+ universities.

HealthcareConfidential client
Knowledge assistantLive

Multilingual access to medical research

Assistants translate, recommend and contextualise scientific articles for clinicians and researchers worldwide, all built without writing code.

HealthcareRIMA
Decision supportLive

Modular AI for diagnostic imaging

Agents trained on imaging protocols draft reports straight from each study and automate regulatory compliance, in both human and veterinary medicine.

Healthcare4D Médica
Knowledge assistantLive

Conversational clinical assistant

Answers questions on clinical practice guidelines, contextualised by country and local resources, and generates downloadable decision tables, available 24/7.

HealthcareaDocDay
Process automation

Hospital procurement automation

Extracts and classifies purchase requests straight from email and turns attachments into structured data with OCR, with human review where it matters.

HealthcareConfidential client
Decision support

Continuous ECG analysis

Processes 30-day electrocardiogram records — millions of heartbeats — to detect arrhythmias and critical events, cutting analysis from 8–12 hours to a few.

HealthcareConfidential client
Knowledge assistant

Spare-parts sales assistant

Finds the exact part across hundreds of technical PDF manuals based on the machine model, making a once slow, error-prone sale fast and reliable.

AutomotiveConfidential client
Customer experience

After-sales assistant for drivers

Guides customers step by step to set up vehicle features or carry out maintenance, with checklists and safety warnings, available 24/7.

AutomotiveConfidential client
Customer experience

Tire sales advisor

Recommends the best tire for each vehicle and builds the quote, with stock and pricing checked in real time.

AutomotiveConfidential client
Process automation

Policy re-quoting & claims

Finds alternative insurance options for the client and, when a claim arrives by email, identifies the policy and opens the case in the ERP automatically.

Banking & insuranceConfidential client
Decision support

Ask your database in plain language

Turns business questions into safe SQL queries from within Teams, giving everyone access to data insights without relying on analysts.

Banking & insuranceConfidential client
Process automation

Banking document validation

Compares and validates the terms and conditions of the bank's products, flagging differences in wording and amounts for a final human review.

Banking & insuranceConfidential client
Customer experienceProof of concept

Citizen reports with a voice avatar

A conversational avatar takes reports by voice, validates the data in real time, handles language switches and files the report into the case systems.

Public sectorConfidential client
Knowledge assistantProof of concept

Aviation regulation information

Answers citizens' questions on aviation policy and drone flights, collecting feedback and insights from every conversation to keep improving.

Public sectorConfidential client
Content generationLive

Adaptive feedback for language learners

Goes beyond right-or-wrong: it interprets the learner's mistake and offers grammar and usage tips tailored to their level, inside the platform itself.

EducationSoy Guiri
Decision support

Learning support & analytics at scale

An assistant that gives recommendations to students, teachers and directors, with early alerts on drop-out risk based on real learning behaviour.

EducationConfidential client
Customer experienceProof of concept

Machinery rental expert

Helps customers identify the right machine for their job and check price and availability to close the rental.

Retail & consumerConfidential client
Decision support

Promotion & coupon optimisation

Turns sales history into predictions and recommends coupon segmentation, timing and budget to cut waste and lift conversion.

Retail & consumerConfidential client
Decision support

Predicting extraction operations

Replaces rigid rules with an adaptive system that detects operational manoeuvres with 98%+ reliability, even in situations it has never seen before.

Industry & energyConfidential client
Knowledge assistant

Assistant for SCADA systems

Gives operators instant access to wiring diagrams, manuals and specifications, speeding up diagnostics and reducing downtime.

Industry & energyConfidential client
Decision supportLive

Veterinary advice in milk production

From the daily lab analysis of the milk produced, it recommends maintenance, medication or feeding for each farm.

Agriculture & foodPsVet
Decision supportLive

Optimising plant-based protein

Using historical and real-time production data, it advises on the inputs and interventions that perform best. The client recovered its investment in 9 months.

Agriculture & foodTomorrow Foods
Process automation

Pricing & delivery notes in agriculture

Improves pricing accuracy with historical data and generates delivery notes and orders automatically from technicians' digital forms.

Agriculture & foodConfidential client
Process automation

Internal IT support automation

Resolves common requests on its own (VPN, Wi-Fi, password resets), trained on historical tickets, and only creates a ticket when it can't solve the issue.

Technology & softwareConfidential client
Process automation

Automatic meeting analysis

An agent joins meetings, transcribes and analyses them, generating summaries and action items, with full data governance and access control.

Technology & softwareConfidential client
Process automationLive

Automated pull-request review

Reviews code changes against the team's standards and leaves improvement comments, integrated with Azure DevOps.

Technology & softwareSubgen
Content generationLive

User-story generation & refinement

An Agile expert assistant that creates and improves user stories and acceptance criteria, integrated with the Azure DevOps backlog.

Technology & softwareSubgen
Process automationLive

Sales research & outreach assistant

Researches and enriches leads across public sources, databases and CRM, prioritises opportunities and drafts personalised outreach sequences.

Technology & softwareSubgen
Process automation

Standardising budget terminology

Unifies corporate vocabulary across teams and automates the coding of budget lines, forecasts and approvals, reducing accounting errors.

Telecom & mediaConfidential client
Customer experience

Conversational telecom support

Resolves common questions (roaming, fibre, router speed) over web and WhatsApp 24/7 and escalates to a person only when needed.

Telecom & mediaConfidential client
Process automation

Audiovisual content analysis & filtering

Analyses video streams in real time and automatically flags sensitive content to safeguard compliance and reputation.

Telecom & mediaConfidential client
Process automation

HR task automation

An agent built into ServiceNow handles common questions (leave balances, contracts, documentation), freeing up to half of analysts' time.

Telecom & mediaConfidential client
Process automation

Mortgage document processing

Extracts and structures key data from PDFs submitted through Salesforce (zip code, loan amount) and returns it ready for decisions.

Real estate & constructionConfidential client
Knowledge assistant

Construction regulation expert

A technical assistant that guides users through the planning, execution and regulations of construction projects, reachable even over WhatsApp.

Real estate & constructionConfidential client
Customer experienceLive

24/7 support for online betting

Helps users with always up-to-date information for each platform and hands off to a person when it can't resolve the query.

Hospitality & leisureDoradoBet / Ecuabet
Customer experience

Hotel reservations chatbot

Automates bookings 24/7, reduces staff workload and speeds up confirmations, increasing occupancy and guest satisfaction.

Hospitality & leisureConfidential client

Don't see your use case?

Whatever your industry or challenge, our team can help you design the right AI agent for it. Let's talk.